Understanding our transparent refund process
We value your trust and are committed to ensuring a transparent and fair refund process. Our refund policy is aligned with agreements signed with our payment gateway partners to safeguard both you and us.
By purchasing our products, you automatically agree to the refund policy outlined below.
Activating services and creating new accounts incur costs for Bobres. Therefore, we kindly ask you to ensure that you want the service before proceeding with payment. Unfortunately, once the service is activated, we cannot cancel or modify it.
We take full responsibility for activating your service. If we are unable to activate the service or encounter any issue from our side, you are entitled to a full refund. Refund requests will be processed within 2–4 business days.
If problems arise due to factors on the client's side (e.g., device issues, internet problems, misuse of services, or discontinuation of use for personal reasons), a full refund is not applicable.
However, in such cases, you may request a partial refund as follows:
Please note that we do not process partial refunds for the 1-month trial test subscription, as it is designed for users to evaluate our service.
If the issue is caused by us and cannot be resolved, we will provide a full refund regardless of the subscription type.
In case of any issues with our services, we kindly request you to contact us via WhatsApp. Our support agents will investigate the matter, determine the source of the problem, and do their best to resolve it promptly.
Thank you for your understanding and cooperation.
